We charge $55 an hour when on site from the time we arrive until the time we are done and leave.
We have a Linux Guru that we use; he charges $60 an hr when we use him. (We will not use him without talking to you first and okaying his charges.)
Driving time is currently .35* cents per mile round trip. (It is much cheaper for my customers than charging $55 an hr driving).
(*This amount is based on current gas prices and therefore is subject to change.)
When remoting in, we charge .92 cents per minute with a $5.00 minimum for the initial connect for that session. Our software will email you a bill for the services rendered at the end of the session (if you give an email to have them all go to, we will be glad to make sure they all go to the same email address). Our remote program removes itself from the computer to which we are connected after we finish. Our support page is where you will go to begin the connection; please call first.
Support phone calls
Very short support phone calls are normally not charged (2 minutes or less; there are some exceptions where we don't charge for longer calls). When we do charge, it is .92 cents a minute with a $5.00 minimum. (We normally do not charge for non-support calls.)
$5.00 minimum means that if we are helping you and it takes 4 minutes and we are charging you, it will cost 5 dollars. If it takes 15 minutes, then it will be 15 times .92 for a total of $13.80.
All charges are due when the work is done, unless we agree otherwise before beginning work.
Most of our regular customers that use our remote services pre-pay, and we have a site where they can log in and see the credits and a brief description of the work that was done. When the time gets down to a few hours, we notify them and they purchase more time. This saves them from having to write a bunch of little checks. (You can call or send an email requesting the remote support.)
We are on call 24 hours.
If you need us to come on site, it normally has to be scheduled. If it is a dire emergency, we normally can call customers and reschedule appointments to get over there and take care of the on site emergency that day. We carry a laptop and a mifi Verizon internet device. This allows us to remote in once we are free to do so.
You can reach Robert on his cell at 256-520-7327, or at home at 256-575-0041. Our email is email@example.com and the cell receives email and text messages.
Please note! This information and prices may change without notice.